Conditions

For damages in shipping or warranty issues, please see other items under "Policies."

1 - Products purchased from CSP Medical can be returned up to 15 days from date of shipment (subject to condition 2 below)

2 - Products must be returned as shipped, in like new condition with original packaging materials, including manuals and accessories.

3 - All products sold through CSP Medical are sold to the specifications shown in the product descriptions.
CSP Medical is under no obligation to accept returns on products that meet the published specifications.

4 - No returns or credits are permitted on custom manufactured or configured products.


Returns Process

5 - All returns must be authorized in writing by CSP Medical.

Call 800-265-3460 (519-473-2277) for a Case Number and Return Authorization Form. This form must be included with the returned goods.
Returns must be shipped prepaid by the customer to CSP Medical, FOB London, ON.

6 - A minimum 15% restocking fee (more for some manufacturers) will be charged for all returns unless covered under warranty.

7 - Within 30 days of receipt, credit will be issued for the purchase price, minus shipping and restocking fees (subject to inspection for item 2 above).

If any of these requirements are not met, delays or extra costs could be incurred.
CSP Medical does not take responsibility for these issues if caused by customer neglect, error or deviation from these policies.